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Terms and Policies

TERMS AND CONDITIONS - STANDARD POLICIES

  

1.   STONE SIZES/PREPARATION

We size alabaster and lapidary stone in general sizes, by weight of the stone, natural stone sizes and thicknesses. See list description. List prices are for roughly prepared stone only, the highest quality we can produce. There is a price increase for special preparation, as described below.

2.  SPECIFIC SIZES OF STONE

Add 20% per lb. for specific sizing, which defines the dimensions one or more stones should have, such as the Height, Width, and Thickness. Our price list contains the general sizes of each stone type, and these sizes should be used when at all possible. Rough cut alabaster stones that are in shapes that we describe as “Long, Tall and Slender;” with lengths more than 3 times any other dimension are 20% more in cost than the price shown. Long Tall stones are also sold individually on our website with the cost of the stone shown. Descriptions such as "Blocky", "Rectangular", "Freeform", "Boulder", “30 to 50 lb pieces”, "50 to 150 lb. pieces", are general sizes, and are not normally classified as specific sizing, there is no additional cost. “Long tall stones are typically a length of 1.5 to 3 times the width or thickness”. We recommend these standard descriptions, as they will save the extra charge for sizing. If you have a need for special sizing, please call and verify that the sizes you need are available.

3.  STONE SAW CUTS

Add $0.10/lb. for a saw cut base. Add $0.10/lb. for each additional saw cut face. The cut is rough, and is not guaranteed, it will need to be finished, balanced and flattened by the customer.

4. WEIGHTS OF STONE NORMALLY SHIPPED

For individual stones, we ship from 10 to 40 lbs., for larger sizes contact us.

For Palletized stone in large volumes, we ship stones from about 20 to 200 lbs., unless you specify a weight range such as “8 to 30 lb. pieces”, "50 to 150 lb. pieces", or "200 to 500 lb. pieces". Also indicate on your order form the general shape, such as "long talls", or "blocky/boulder shapes". Note that “long, tall, slender stones” are additional cost as specific sizing as noted above.

5.  HOW TO ESTIMATE THE WEIGHT OF A STONE SIZE YOU NEED

To estimate the weight of a specific sized stone, multiply the Height times Width times Thickness (in inches), divide by 1728, and multiply by 160 lbs. per cubic foot. For example:

For a stone 24" Tall, 14" Wide, and 6" Thick:

( 24" x 14" x 6" ) / 1728 = 1.17 cubic feet

1.17 cubic feet x 160 lbs/cubic foot = 187 lbs.

*You can also just multiply the length x width x thickness in inches by: 0.0926 to get lbs.

This will be an estimate only. The actual size is generally 0" to 4" larger, in any dimension, than the dimensions you give us for your specific size stone. Please allow 15% to 25% additional weight beyond your stone estimated weight. For the example above, this weight would be: 1.25 x 187 lbs. = 234 lbs.

 5.   VOLUME DISCOUNTS

Buying stone in quantity will decrease the price per lb., these discounts are at the discretion of Alpine Gems. Please call for volume discounts.  For online purchases, volume discounts are already included, based upon quantity ordered.

6.   FREIGHT CHARGES

Our prices do not include shipping costs, unless otherwise noted. For palletized large volumes of stone, please contacts us for a freight quote.

SHIPPING METHOD

Shipping stone in quantity will decrease the shipping costs per lb. All stone is shipped truck freight to you for the lowest rates. All freight must be prepaid. Orders over 250 lbs. must be shipped truck less than a load (LTL) freight.  order under 250 lbs will be shipped in one or more boxes.

FREIGHT SURCHARGES

The freight companies have an LTL surcharge (additional charge) for orders delivered to residential addresses of approximately $100, and an additional surcharge for a lift gate (to lower freight to ground) to residential addresses of approximately $65-$100. Orders delivered to residential addresses without a freight dock, Save money by using a commercial addresses with a freight dock, a commercial address with a forklift, or using a FEDEX flat rate “Freight Box”.

SPECIAL FREIGHT DISCOUNT

We ship freight in large volumes with common truck carriers, so we receive discounts from their regular rates. If you want to arrange your own shipping, please advise us.

FULL TRAILER DISCOUNTS          

Full trailer (pup) loads of 24,000 lbs. and Full Trailer loads of 48,000 lbs. will get a better rate per lb. than for partial trailer loads (“Less than a load” or LTL). Please call us for a specific freight quote.

7.   ALL SALES ARE FINAL

We will not refund the purchase price of stone, all sales are final. We do not take returns of stone.

8.   STONE GUARANTEE

We guarantee your satisfaction with our stone. If for any reason you are unhappy with it, we will replace the stone at no charge, except shipping, typically on your next order. Customers are responsible for all shipping costs, including shipping cost for replacement stone.  Customers who abuse our replacement policy may find themselves unable to place future orders of stone. We reserve the right to refuse service to any customer.