TERMS AND CONDITIONS - STANDARD POLICIES
1. STONE SIZES/PREPARATION
We size alabaster and lapidary stone in general sizes, by weight of the stone, natural stone sizes and thicknesses. See list description. List prices are for roughly prepared stone only, the highest quality we can produce. There is a price increase for special preparation, as described below.
2. WEIGHTS OF STONE NORMALLY SHIPPED
For individual stones, we ship from 10 to 40 lbs through UPS, for larger sizes or other shipping needs, please contact us.
For Palletized stone in large volumes, we ship stones from about 20 to 200 lbs., unless you specify a weight range such as “8 to 30 lb. pieces”, "50 to 150 lb. pieces", or "200 to 500 lb. pieces". Also indicate on your order form the general shape, such as "long talls", or "blocky/boulder shapes". Note that “long, tall, slender stones” are additional cost as specific sizing as noted above.
3. HOW TO ESTIMATE THE WEIGHT OF A STONE SIZE YOU NEED
To estimate the weight of a specific sized stone, multiply the Height times Width times Thickness (in inches), divide by 1728, and multiply by 160 lbs. per cubic foot. For example:
For a stone 24" Tall, 14" Wide, and 6" Thick:
( 24" x 14" x 6" ) / 1728 = 1.17 cubic feet
1.17 cubic feet x 160 lbs/cubic foot = 187 lbs.
*You can also just multiply the length x width x thickness in inches by: 0.0926 to get lbs.
This will be an estimate only. The actual size is generally 0" to 4" larger, in any dimension, than the dimensions you give us for your specific size stone. Please allow 15% to 25% additional weight beyond your stone estimated weight. For the example above, this weight would be: 1.25 x 187 lbs. = 234 lbs.
4. VOLUME DISCOUNTS
Buying stone in quantity will decrease the price per lb., these discounts are at the discretion of Alpine Gems. Please call for volume discounts. For online purchases, volume discounts are already included, based upon quantity ordered.
5. ALL SALES ARE FINAL
We will not refund the purchase price of stone, all sales are final. We do not take returns of stone.
6. STONE GUARANTEE
We guarantee your satisfaction with our stone. If for any reason you are unhappy with it, we will replace the stone at no charge, except shipping, typically on your next order. Customers are responsible for all shipping costs, including shipping cost for replacement stone. Customers who abuse our replacement policy may find themselves unable to place future orders of stone. We reserve the right to refuse service to any customer.
FREIGHT CHARGES
Our prices do not include shipping costs, unless otherwise noted. For palletized large volumes of stone, please contacts us for a freight quote.
1. SHIPPING METHOD
Shipping stone in quantity will decrease the shipping costs per lb. All stone is shipped truck freight to you for the lowest rates. All freight must be prepaid. Orders over 250 lbs. must be shipped truck less than a load (LTL) freight. order under 250 lbs will be shipped in one or more boxes.
2. FREIGHT SURCHARGES
The freight companies have an LTL surcharge (additional charge) for orders delivered to residential addresses of approximately $100, and an additional surcharge for a lift gate (to lower freight to ground) to residential addresses of approximately $65-$100. Orders delivered to residential addresses without a freight dock, Save money by using a commercial addresses with a freight dock, a commercial address with a forklift, or using a FEDEX flat rate “Freight Box”.
3.SPECIAL FREIGHT DISCOUNT
We ship freight in large volumes with common truck carriers, so we receive discounts from their regular rates. If you want to arrange your own shipping, please advise us.
4. FULL TRAILER DISCOUNTS
Full trailer (pup) loads of 24,000 lbs. and Full Trailer loads of 48,000 lbs. will get a better rate per lb. than for partial trailer loads (“Less than a load” or LTL). Please call us for a specific freight quote.